Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Speaking
Talking to others.
Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Active Listening
Listening to others, not interrupting, and asking good questions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Writing
Writing things for co-workers or customers.
Instructing
Teaching people how to do something.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Reading Comprehension
Reading work-related information.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Active Learning
Figuring out how to use new ideas or things.
Operation and Control
Using equipment or systems.
Service Orientation
Looking for ways to help people.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Operations Monitoring
Watching gauges, dials, or display screens to make sure a machine is working.
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